Frequently Asked Questions
What types of jewelry do you offer?
We offer a wide range of finely crafted gold and diamond jewelry, including rings, necklaces, earrings, bracelets, bangles, pendants, and customized pieces for special occasions.
Are your products made with real gold and diamonds?
Yes, all our products are made from genuine gold (available in 14k, 18k, and 22k purity) and certified natural diamonds. Each piece is accompanied by a certificate of authenticity from a trusted third-party lab or jeweler.
Can I request customization or personalized jewelry?
Yes, we offer customization options for engagement rings, wedding bands, name pendants, and more. Reach out to us with your ideas, and our design team will assist you in creating a unique piece.
How do I place an order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout. For customized orders, contact us through the form on our website or email info@glowtime.com
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and wallet payments. All transactions are processed securely through trusted payment gateways.
Do you offer EMI or installment payment options?
Yes, we offer EMI options on select credit cards and BNPL (Buy Now, Pay Later) services depending on your eligibility. You’ll see available options during checkout.
How long will it take to receive my order?
In-stock items typically ship within 3-5 business days. Customized or made-to-order pieces may take 10-15 business days. Delivery times vary based on your location.
Is shipping free?
Yes, we offer free standard shipping across India. Express delivery may be available at an additional cost.
How do I track my order?
Once your order is shipped, you'll receive an email and SMS with tracking details. You can also log in to your account to view your order status.
What is your return or exchange policy?
We offer a 7-day return or exchange window for most products, provided they are unused, undamaged, and returned in original packaging. Customized items may not be eligible for return unless there's a defect.
Is my purchase insured during shipping?
Yes, all orders are insured during transit until they are safely delivered to your doorstep.
How do I take care of my gold and diamond jewelry?
Avoid exposure to harsh chemicals, perfumes, and water. Store your jewelry in soft, dry pouches or boxes. Clean gently with a soft cloth or use a jewelry-safe cleaner.
Do you offer repair services?
Yes, we provide repair, resizing, and polishing services for Glowtime products. Reach out to our support team for more information.
Do you have physical stores?
Currently, we are an online-first brand. Stay tuned for updates on pop-ups or offline experiences.
How can I contact customer support?
You can reach our support team at: info@glowtime.com